One year ago I opened a bug case on a simple regression issue that popped up in Flash Builder 4.7. The Adobe support desk person confirmed that they had recreated the issue, but soon thereafter vanished from the face of the Earth.
After a while I got desperate for an update and on a monthly basis would post information on fictitious software developers that were being fired from my company until the issue was resolved:
Bug#3667951 - Flash Builder 4.7 Will Not Embed .svg Files
Once a year had past, I decided to open up a bug case on the faultiness of the Adobe bugbase itself:
Bug#3852193 - The Adobe Bugbase Doesn't Work
Is it normal for the Adobe support staff to simply stop responding to bug postings?! (and as you will see, the silence began before I started my monthly updates).
Was my behavior unacceptable and if so, what should have my approach been?
More importantly, is Flash Builder 4.7 still being maintained? While my posts were supposed to be comical in nature, there is an underlying anguish that is absolutely real. I have a product whose packaging and deployment that relies on Flash Builder.